Stop Losing £1,000s to Refunds: Tactics That Work in Real Kitchens

Refunds aren’t ‘part of the business’ – they’re a leaky tap draining your profits. Here’s how top restaurants plug the holes without slowing down service.

Fix 1: Menu Hygiene – Avoid Costly Mistakes

Problem: A single ‘missing item’ claim = £15-25 loss (the average meal cost). Worse, repeat refunds hurt your Deliveroo ranking.

Solution
  • Update menus in real time: Assign staff to mark items ‘Sold Out’ on Deliveroo Hub during peaks
  • Add allergen icons: 25% of refunds stem from dietary errors
Pro Tip: Use Deliveroo’s ‘Low Stock’ alerts to auto-flag near-sellout items

Fix 2: Packaging – No More Tampering

Problem: Riders opening bags = ‘missing item’ claims you can’t dispute.

Solution
  • Use tamper-evident stickers with your logo
  • Attach receipts outside bags with waterproof adhesive
Bag sealed with sticker

Fix 3: The 10-Second Staff Checklist

  • Physical tick-off system with highlighter
  • ‘Quality Checker’ role during peaks
Staff checking receipt

Fix 4: Rider Handoff Protocol

  1. Confirm order numbers verbally
  2. Require full zipping of thermal bags
  3. Track rider ETA in Deliveroo Hub

Fix 5: Let Us Handle Refunds For You

Stop Wasting Time on Refund Paperwork

Our system automatically disputes unfair claims using proven tactics from ex-Deliveroo staff.

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60% average success rate - or we refund your fee